Empathy is the ability to understand and experience the feelings and thoughts of another without them having to communicate explicitly. It is a practice of deep listening and focused attention. Empathy has always been a fundamental human social skill. Now companies are seeing how crucial it is in everything from sales and customer service to UX design and marketing strategy.
We teach the basics of empathy: what it is, how it works, why it matters and how to employ it in your work and life. We’ll give you the tools to communicate more empathetically and process “difficult” emotions at work--both your own emotions and the emotions of others. After the workshop, you will immediately see improvements in your day-to-day relationships.